Privacy Policy
Last updated: 29.09.2026
This policy explains how yoyobg.com collects and processes personal data.
I.Controller
The controller of personal data is:
Rayters Blok OOD
Company ID (EIK): 205341107
VAT No.: BG205341107
Address: 132 Odrin St., floor 2, apt. 6, Sofia, Bulgaria
Manager: Viktor Stoynov
Email: zdravei@yoyobg.com
Phone: +359 889 342 905
II.What personal data we process
When you place an order, we may process:
name; phone; email address; address or selected courier office; information about the ordered products, quantity and color; the content of the order note; information needed for delivery and payment; correspondence related to the order.
When using the website, technical data such as IP address, browser and device information, visited pages and interactions with the website may also be processed, where applicable.
We ask users not to enter unnecessary sensitive personal data in the notes field.
III.What we use the data for
Data from the order form is used to accept, confirm and fulfil the order; to communicate with the customer; for delivery via the selected operator; to process payment; for accounting and legal obligations; for complaints, withdrawals and the defence of legal claims.
The main legal basis for processing the data needed for the order is taking steps at the customer's request before entering into a contract and the performance of the contract. Certain data may be stored and processed due to the Trader's legal obligations.
For analytics and advertising technologies, where required by law, processing takes place after the necessary consent has been obtained.
IV.Who we share data with
Where necessary, personal data may be shared with:
courier and postal operators needed for delivery and cash-on-delivery payment; hosting and technical infrastructure providers; accounting and other professional service providers, where necessary; public authorities, where there is a legal obligation.
When analytics and advertising services are used, certain technical data may be processed by the providers of those services, including Google, Meta and TikTok, according to the consent settings activated by the user.
V.Retention periods
Personal data is not kept longer than necessary for the purpose for which it was collected.
Information needed for accounting, tax or other legal obligations is kept for the periods required by applicable law.
Information needed to establish, exercise or defend legal claims may be kept until the applicable limitation periods expire.
Data processed on the basis of consent is processed until consent is withdrawn or for the relevant predefined period, unless there is another legal basis for its further storage.
VI.Rights
Subject to the applicable conditions, the user has the right to request access to their personal data, correction of inaccurate data, erasure, restriction of processing and data portability, and to object to certain processing.
Where processing is based on consent, it may be withdrawn at any time, without affecting the lawfulness of processing before the withdrawal.
To exercise your rights:
The user also has the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP).
VII.Mandatory data
The fields in the form marked as mandatory are needed to process and fulfil the order. Without them, it may not be possible to accept or fulfil the order.
VIII.Changes
This policy may be updated when the website, the services used or the applicable requirements change. The current version is published on yoyobg.com.
Cookie Policy
Last updated: 29.09.2026
yoyobg.com may use cookies and similar technologies.
Necessary technologies may be used for the correct and secure functioning of the website and should not be disabled where they are actually needed to provide functionality requested by the user.
Analytics technologies may be used to measure traffic and how the website is used, including through Google Analytics.
Marketing technologies may be used to measure advertising campaigns and to show/measure relevant advertising, including Meta and TikTok technologies.
Analytics and marketing technologies that require consent must not be activated before the user has made the relevant choice.
The user must be able to change or withdraw their choice later through the cookie settings.
The specific list of cookies/technologies used, providers, purposes and periods should be updated according to the actual technical configuration of the website.